Privacy Policy

Privacy Statement

I take safeguarding online privacy seriously. Please read the whole of this statement carefully as it sets out what information I may collect from you, how I may use it and your rights in respect of my use and the key details of my privacy policy.

From time to time, I may need to change my privacy policy because of changes in my organisation, legislation or in attempts to serve your needs better. I will use reasonable efforts to publish any changes to our privacy statement. 

Kate Banks is responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out regular business activities. I manage personal information in accordance with the Data Protection Act 2018 and I am registered as a Data Controller with the Information Commissioner’s Office Registration Number ZB549139 

Any questions regarding my processing of personal data should be directed to me via hello@katehelenbanks.com 

Scope

My Privacy Statement governs any kind of processing where I am acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This statement applies to my processing of data collected through any means, actively as well as passively, from persons located anywhere in the world. 

I am guided by the following principles when processing data:

  1. I will only collect data for specific and specified purposes; I will make it clear at the point when I request your information, what I am collecting it for and how I am going to use it;
  2. I will not collect data beyond what is necessary to accomplish those purposes; I will minimise the amount of information I collect from you to what I need to deliver the services required;
  3. I will collect and use your personal information only if I have sensible business reasons for doing so, such as contacting you with a newsletter and/or sending you information relating to offers on services and/or providing you with coaching and therapy services;
  4. I will not use your data for purposes other than those for which it was collected, accepted as stated within my policy, or with your prior consent;
  5. I will seek to verify and/or update your data periodically and I will accept requests from you for amendment of the data held;
  6. I will apply high technical standards to make my processing of data is secure;
  7. Except otherwise stated, I will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law.

Information collected

The information I may collect about you could include, but is not limited to:

  1. Personal details
  2. Family details
  3. Lifestyle and social circumstances
  4. Financial details
  5. Physical or mental health details

If I were to obtain special category data from you I will always get your consent first.

I will collect information from you when:

  1. You sign up to my newsletter or mailing list
  2. You download an opt-in
  3. You join a course or programme
  4. You contact me for information via my website or social media channels, by phone or email
  5. You post on my social media channels, website or blog
  6. You work with me in a commercial capacity

I may use the information collected to:

  1. Allow you to process a booking for a service, product or course
  2. Create a profile for you on my site
  3. Send you my newsletters or provide you with information, products or services that you request from me or which I feel may interest you, where you have consented to be contacted for such purposes 
  4. Ensure that content from my site is presented to you in the most effective manner for you and your computer
  5. Allow you to participate in the service you have chosen to do so
  6. Notify you about changes to my services

Information storage

If you provide me with your email address it will be stored, along with your first name and surname via MailerLite. MailerLite have their own privacy policy and will protect your data. You can find out more here: https://www.mailerlite.com/legal/privacy-policy. I will never sell or share your personal information with third parties.

Legal basis for processing your data

The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:

  1. You have consented
  2. For the performance of a contract
  3. For compliance with a legal obligation which I must perform
  4. To protect vital interests of your or another person
  5. It is in the public interest
  6. It is in the legitimate interests pursued by us or a third party

I collect data for the purposes set out above. Data is managed to ensure that it is either erased from my system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained. 

Any health data collected from you has special protection and is limited to that permissible by law. In all instances where special category data is collected I will obtain your express consent.

Links from my site

My site contains links to and from other websites which are operated by individuals and companies over which I have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use policies. I do not accept any responsibility or liability for these policies. I advise you to check the policies for third party sites before you submit any personal data to the website. 

Marketing emails

I will make it as easy as I can for you to opt out of unwanted processing, providing it does not restrict my ability to provide you with the primary service you have requested. 

Please note if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by emailing hello@katehelenbanks.com or clicking on the unsubscribe link on the marketing email that was sent to you. It may take 24 hours for this to become effective.

Website analytics & targeted marketing

I use website analytics to provide the best user experience and service to you and to evaluate and improve my site. I utilise third party data analytics service provider Google Analytics to improve my visibility and to monitor website browser behaviour and navigation across my site.

These third-party data analytics service providers collect this information on my behalf in accordance with my instructions and in line with their own privacy policies. The service providers may collect the following data about the way you use my site, which will almost always be anonymised and aggregated before reporting back to me:

  1. Number of visitors to my site
  2. Pages visited whilst using the site and time spent per page
  3. Page interaction information, such as scrolling, clicks and browsing methods
  4. Source location and details about where users go when they leave the site
  5. Page response times and any download errors
  6. Other technical information relating to end user device, such as IP address or browser plug-in

Changes to my policy & future processing

I do not intend to process your personal information except for the reasons stated within this privacy notice. If this changes, this privacy notice will be amended and placed on my website at www.katehelenbanks.com 

Policy details

I continually review my privacy practices and may change my policy and privacy statement from time to time. When I do this an amended privacy statement will be placed on my website at www.katehelenbanks.com  

This privacy notice was published on 10th November 2020 and last updated on 7th September 2023.

If you are concerned about how I am collecting, using and/or sharing your personal information, you can contact our Data Protection Officer hello@katehelenbanks.com